Last updated: [DATE]
Return window
You can request a return within [30] days of delivery.
Eligible items
- Items must be unused, unwashed and in original packaging with tags
- Damaged, defective or wrong items are always eligible
- [Final sale / sale items are not eligible for return]
How to start a return
Email [support@yourdomain.com] with your order number, the item and the reason. We will reply within 1 business day with return instructions. Please do not send items back without contacting us first.
Return shipping
If the item is damaged, defective or wrong, we cover return shipping. For change-of-mind returns, [the customer pays return shipping].
Refunds
Once we receive and check your return, we refund to your original payment method within [5–7] business days.
Cancellations
You can cancel an order free of charge before it ships. Pre-orders can be cancelled any time before shipping.